Mobile Service You Can Count On, Day or Night

Serving All of Central Florida Since 1999

Call: (407) 562-4100
Contact Us

Privacy Policy

1. Who We Are

CTS RV Mobile Mechanic, doing business as RV Repair Boss (“Company,” “we,” “our,” or “us”), provides on‑site RV repair, roadside assistance, fleet services and related offerings throughout Central Florida. Our website address is www.rvrepairboss.com

2. Information We Collect

Category What we collect How we collect it Why we collect it
Information you provide directly • Name, postal address, city/state, phone number, email, service details, employment‑application details Web forms such as the Contact Form and Employment form rvrepairboss.com; phone calls; emails; in‑person service visits To schedule service, send estimates/invoices, respond to inquiries, screen applicants, and maintain customer records
Payment information Cardholder name, billing address, partial card data (full details handled by secure payment processor) Secure third‑party checkout forms (e.g., JotForm + Stripe) on the Contracts & Payments page To process deposits, service payments, refunds and chargebacks
Automatically collected data IP address, device/browser type, referring URLs, pages viewed, time spent, and basic geolocation Cookies, server logs and analytics tools (Google Analytics, WordPress statistics) Site security, performance, analytics and marketing
Location & map data Coordinates and map imagery Embedded Google Maps on “Areas We Serve” and other pages rvrepairboss.com To show service coverage and provide directions
Public reviews & social media content Comments, ratings, profile name/photo Google Business Profile reviews surfaced via Trustindex widgets rvrepairboss.com Displaying customer testimonials on the site

3. How We Use Your Information

We process personal information for:

  • Service delivery – scheduling technicians, dispatching roadside calls, invoicing and collecting payment.
  • Customer support – responding to emails, calls and form submissions.
  • Marketing & analytics – understanding site traffic, improving content, sending service reminders or promotions (with opt‑out).
  • Legal & compliance – fraud prevention, dispute resolution, tax and accounting obligations.

4. Legal Bases (GDPR/EEA Visitors)

Where the EU General Data Protection Regulation applies, we rely on one or more of:

  • Performance of a contract (when you book service or request a quote)
  • Legitimate interests (site security, direct marketing to existing customers)
  • Consent (optional marketing emails, non‑essential cookies)
  • Compliance with a legal obligation (invoicing, bookkeeping)
    5. How We Share Information

    We do not sell or rent your personal data. We may share it only with:

    Recipient Purpose Safeguards
    Payment processors (Stripe, Cash App, Zelle) Secure card transactions, refunds PCI‑DSS compliance; we do not store full card numbers
    Form & document platforms (JotForm, DocuSign) Collecting signed agreements, employment forms Encrypted transmission; access controlled on need‑to‑know basis
    Analytics & tracking providers (Google Analytics, Facebook Meta Pixel) Website performance and ad measurement IP anonymisation (where available), cookie consent banner
    Service technicians / subcontractors On‑site repairs, parts delivery Bound by confidentiality agreements
    Legal or governmental authorities Compliance with law, protect rights, prevent fraud Only when legally required

    6. Cookies & Similar Technologies

    Our site uses:

    • Essential WordPress cookies – maintain session and security.
    • Analytics cookies (Google Analytics GA4) – count visits and understand usage.
    • Marketing cookies – help us show relevant ads on Google/Facebook.

    You can control cookies in your browser settings or via our cookie banner for non‑essential cookies.

    7. Data Retention

    • Customer and payment records: 7 years (tax & accounting).
    • Marketing lists: until you unsubscribe or 2 years after last interaction.
    • Employment applications: 12 months unless hired or asked to retain longer.
    • Analytics data: per Google default settings (currently 14 months).

    8. Data Security

    We use HTTPS encryption, strong passwords, two‑factor authentication for admin accounts, and restrict access to personal data to authorized staff only. While no system is 100 % secure, we regularly review and update our security measures.

    9. Your Rights & Choices

    Depending on where you live, you may have the right to:

    • Access or receive a copy of the data we hold about you
    • Correct inaccurate information
    • Delete your personal data (subject to legal retention requirements)
    • Object to or restrict certain processing
    • Opt‑out of marketing emails (link in every message)
    • California residents: request “Know” or “Delete” disclosures under CCPA
    • EU/UK residents: lodge a complaint with your supervisory authority

    10. Third‑Party Links

    The site contains links to external websites and social‑media platforms (e.g., Facebook, YouTube). We are not responsible for their content or privacy practices.

    11. International Transfers

    If you access the site from outside the United States, your data will be processed in the U.S., which may have data‑protection laws different from your country. We use standard contractual clauses or other safeguards when we transfer data from the EEA/UK.

    12. Contact Us

    Questions? Reach our privacy team at:

    • Email: ctsmobilmechanic@gmail.com
    • Phone: (407) 562‑4100